There is no exchange, return or refund on any pre-owned merchandise. All sales on the pre-owned merchandise are final.
We do accept return on all our new merchandise within 14 days of purchase.
1- Exchanges are only available in stores. You may return unworn merchandise to prime shoes and more , or by mail, within 14 days of purchase.
2- Refunds will be processed to the original method of payment within 10 business days after prime shoes and more has received your return. We will inspect merchandise sent back for a refund and reserves the right to reject returns. Once the return has been processed, you will receive a return email confirmation. Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post to your account.
3- Original shipping charges are not refundable and return shipping charges must be paid by the customer. For your protection, we suggest sending your return via insured parcel post or another traceable method, as prime shoes and more is not responsible for returns until they are received in our store.
4- If your online purchase ( new merchandise only) arrives flawed, defective, or damaged, you can send the item back by mail to prime shoes and more for inspection; however, sending the item back does not guarantee a refund. We will inspect the merchandise and reserves the right to reject returns. If it is not deemed defective, it will be returned to the customer and a refund will not be processed.
5- Defective or damaged merchandise can only be returned if it’s unworn.
Merchandise is not considered defective/damaged/flawed in the following circumstances (NOTE: this list is not exclusive):
Damages caused by misuse, improper care, and/or normal wear and tear. Improper fitting or sizing.
Modifications/alterations made to the product by the customer.
Damages caused by the use of solvents/adhesives/detergents/liquids/etc.